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Terms & Conditions

Terms and Conditions

Pricing & iva

All prices stated are in Euros and include iva. All error and omissions accepted. Prices displayed do not include shipping. Shipping costs are calculated on weight. Shipping costs include processing, packaging and shipping costs and are based on Spanish mainland shipping only.

Payment & ownership of goods

Goods remain our property until paid for in full. If your issuing bank declines your credit card or cheque payment, either before or after the despatch of goods, we will treat the order as cancelled. If the goods have been despatched we may require you to return the goods to us within 7 days or require you to pay in full by satisfactory means within 7 days.

In the event that any amounts become due (missing or damaged returned goods, credit or debit card charge backs and dishonoured cheques) we reserve the right to engage the services of a debt recovery agent. Charges incurred as a result of this action will be your responsibility. We do not store credit card details nor do we share customer details with any 3rd parties.

Despatch and delivery of goods

Delivery within Spain is by Correos or Courier

If an item is in stock and you order before 2pm, it will normally be delivered the next working day. Orders over the weekend are normally despatched on Monday for Tuesday Delivery.

If we cannot fulfill or deliver your order within these times or have any other problems with your order, we will contact you by email as soon as possible.

Shipping Costs

Please email for international shipping costs. Prices are subject to change at any time.

Air/Co2 Tanks

Please note that unless otherwise stated air and co2 tanks are supplied empty due to very strict courier regulations.

Cancellation

You have the right to cancel your order as long as it has not been shipped. To cancel your order or to check the status of your order please call us on +34 951 600 068.

Liability

Our delivery liability is reflected in the terms and conditions that Correos and whichever courier used.

Please Note: Paintball Mountain Ocio y Aventura S.L. cannot be held responsible for any delays caused by Acts of God, industrial action, vehicle breakdown, service providers, credit searches, stock availability and delivery companies.

Returns Policy

If you are at all unhappy with any product please get in touch with us immediately on +34 951600068 or Paintball Mountain Ocio y Aventura S.L. and we will explain exactly what to do with your product. A refund will be granted for all goods returned unused and in their original packaging, in some cases a 20% restocking fee may be applied.

It is essential that you contact us prior to returning any product so we can discuss with you the best and most secure way to return goods to us. We cannot guarantee your postage costs will be refunded if you do not contact us in advance.

Please note that paintballs cannot be returned, as these are temperature dependant consumable products. We accept returns on mail order items within 7 days of purchase date and 21 days for products bought in store. Please be aware that whilst every effort is made to process refunds as fast as possible, please do allow up to 14 working days for refunded payments to show in your bank account as different banks offer different processing times on this service. Please contact us to confirm details before returning any product to the store.

Under new Distance Selling regulations that came into enforce in June 2014, you have 14 days within which to return your product. Your order must be returned in the original packaging and in an unused condition. You would be responsible for the cost of the return shipping of your order. We cannot accept any returns for goods that have been used / opened. Any cancellation of an order that has been placed and paid for at the time of placing the order but where the order has not yet been shipped must be made initially by telephone and then confirmed in writing by the person who made the order. Any cancellation of an order that has been placed and paid for at the time of placing the order but where the order has already been cancelled must be made in writing whereby a confirmation will be sent and full instructions for returning the item / order. You will not be reimbursed any postage for returning an order that has been correctly shipped.

Tax Charges

For orders made from the Spain or the European Union, 21% iva is included. The prices displayed on the website are inclusive of iva.

Marker & Equipment Servicing

We have fully trained technicians and are pleased to offer marker and equipment servicing. Our servicing charges are detailed on the Tech Help section of our website. You will always be notified in advance of the costs associated with fixing your equipment and given the option to proceed with the service or have your goods returned to you. Should we proceed with a service on your instruction you would be expected to pay for the service work within 7 days. Whilst every effort is made to ensure the safe-keeping of your marker while in our possession or that of our designated couriers, we accept no responsibility for loss or damage of any kind. Should you not make payment within a reasonable time frame, (specifically no later than 90 days), we reserve the right to sell your equipment to recover the costs of the repair work. We will always contact you before making any decision to do this.

We recommend the use of Correos Recorded Delivery to return products to us. This provides a method of carriage with tracking and destination receipt signature. No responsibility or refund can be made for items lost or stolen whilst in transit to us. All returns are usually processed within 72 hours of receipt. We will only accept returned products that have been authorized for return by our technicians. When Returning your product please include full details of the fault and full contact details.

Order Errors (yours) In the unlikely event that you have ordered items you did not want, and have not been in touch before they are picked and dispatched, returns may be subject to a 20% restocking fee

Picking Errors (Ours) In the unlikely event that the goods you have received do not reflect your order, please accept our immediate apologies and allow us to correct the situation. Please contact us on +34 951 600 068 so that we can arrange for the correct products to be sent to you.

Damaged in Transit. If you suspect your product to have been damaged in transit please contact us on +34 951 600 068 so that we can arrange a replacement.

Warranty Repair. If you suspect your product to be faulty within its warranty period please call us on +34 951 600 068 to arrange a warranty repair.

Due to the nature of the products we sell, Paintball Mountain Ocio y Aventura S.L. does not offer refunds on markers, air/co2 systems or paintballs. For a refund on other unused items send the items back to us at Paintball Mountain Ocio y Aventura S.L, C/Agata s/n, Comunidad Los Carrizos Parcela 17, 29590 Campanillas, Malaga. This does not affect your statutory rights.

Non-Faulty Goods. Under the Distance Selling Directive, you have the right to return your goods for a full refund as long as you notify us within 7 working days from the day after you receive the goods. Used markers are non-refundable, unless it is found to be faulty. You will need to call us for an authorisation number for a return.

Handling complaints

We will handle any complaint in a fair, effective and confidential manner. We not only endeavour to respond to any complaint within five working days but also to have it fully resolved.

Website Accuracy

Our Software Developers and Product Managers work extremely hard to ensure our website is as accurate as possible, however we cannot guarantee and be held responsible for any claim resulting from the accuracy of the information supplied. Pictures of products are for illustration only. Product specifications may change without prior notice.

Telephone ordering

We aim to give the most accurate and up to date information available when taking telephone orders, however we cannot guarantee and be held responsible for any claim resulting from the accuracy of the information supplied. Product specifications may change without prior notice.
We may record all telephone conversations for confirmation and training purposes.

Governing law and contract information

No contract will exist between you and Paintball Mountain Ocio y Aventura S.L. for the sale of any product unless and until your order has been shipped and until then the right is reserved to decline your order. These contracts do not affect the consumers’ statutory rights.

These terms and conditions shall be governed by and construed in accordance with the laws of Spain and the parties irrevocably submit to the exclusive jurisdiction of the Spanish Courts.

If any part of our terms and conditions is determined by a Spanish court to be invalid, illegal, void or otherwise unenforceable under any current or future law, the remainder of our terms and conditions shall not be affected thereby.

Disclaimer

To the fullest extent permitted by law, Paintball Mountain Ocio y Aventura S.L. is providing its web sites and contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to its web sites or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose. Except as specifically stated on its web sites, to the fullest extent permitted by law, neither Paintball Mountain Ocio y Aventura S.L. nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of its’ web sites. This is a comprehensive data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Paintball Mountain Ocio y Aventura S.L. does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of its affiliates, directors, employees or other representatives. These Terms and conditions do not affect your statutory rights as a consumer.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formsubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.

Paintball Mountain Ocio y Aventura S.L. do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used. Only disclose information to third-parties for goods delivery purposes

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Paintball Mountain Ocio y Aventura S.L. collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Changes to this privacy policy

Paintball Mountain Ocio y Aventura S.L. has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Paintball Mountain Ocio y Aventura S.L.

C/ Agate s/n

Comunidad Los Carrizos, parcel 17

29590 Campanillas

Malaga

Spain

+34 951 600068

info@paintballmountain.es